After-Sales Support
From hands-on training and workflow guidance to preventive maintenance and technical support, SPMS stays with your practice beyond installation, helping your team use equipment confidently and keep it performing reliably.
Because investing in the right equipment matters. Knowing you have the right support behind it matters just as much.
In the field
From equipment setup to hands-on training, SPMS stays close to the people and workflows that make clinical technology useful every day.
The Beyond the Box model
SPMS helps practices understand, apply, care for, and sustain the equipment they invest in.
01 / Training
We help dentists and their teams understand how to operate equipment and navigate workflows that support everyday clinical use.
For EMS, this includes Guided Biofilm Therapy and AIRFLOW®, PERIOFLOW®, and PIEZON® technologies. For MyRay, it includes equipment orientation and digital imaging workflow familiarization.
02 / Application
Our support goes beyond showing where the buttons are. We help teams understand how equipment fits into actual clinical workflows.
That means clearer GBT applications for EMS and more confident imaging integration for MyRay.
03 / Maintenance
Proper equipment care is part of reliable day-to-day performance. SPMS helps clients understand recommended care practices and preventive maintenance.
For AIRFLOW® Prophylaxis Master users, this includes routine care in the morning, between patients, and at the end of the day.
04 / Support
SPMS provides after-sales assistance to help clients troubleshoot concerns, coordinate technical servicing, and get the appropriate support when needed.
You are not left to figure things out on your own after installation.
Support by system
EMS / Guided Biofilm Therapy
Supporting the GBT workflow, not just the machine.
From learning the 8-step GBT protocol to caring for the equipment between patients, SPMS helps practices build the capability needed to use AFPM confidently.
Explore EMS support ↗MyRay / Digital imaging
Supporting the imaging workflow behind the equipment.
SPMS helps teams become more confident not only in operating MyRay equipment, but in making it part of a dependable diagnostic workflow.
Explore MyRay support ↗The SPMS difference
At SPMS, after-sales support is part of the solution, not an add-on after the transaction.
Our goal is to help healthcare practices gain the knowledge, confidence, and ongoing support needed to get more value from the equipment they invest in.
Keep your practice ready
Whether you need equipment training, operational guidance, preventive maintenance, or technical assistance, our team is ready to support your practice.
