After-Sales Support

Beyond the Box

Your equipment comes with more than technology. It comes with a team behind it.

From hands-on training and workflow guidance to preventive maintenance and technical support, SPMS stays with your practice beyond installation, helping your team use equipment confidently and keep it performing reliably.

Because investing in the right equipment matters. Knowing you have the right support behind it matters just as much.

SPMS team providing hands-on support in a dental practice

The Beyond the Box model

Support that builds capability, not just repairs.

Understand, apply, care for and sustain the equipment your practice depends on.

SPMS representative with equipment guides and materials prepared for after-sales training

01 / Training

Start with confidence.

Equipment orientation and team training for everyday clinical use.

EMS: GBT, AIRFLOW®, PERIOFLOW® and PIEZON®.
MyRay: equipment and digital imaging orientation.

SPMS representative demonstrating an AIRFLOW handpiece to dental professionals

02 / Application

Put technology into practice.

Practical guidance for EMS GBT applications and MyRay digital imaging workflows.

From equipment operation to clinical workflow.

SPMS representative discussing equipment with a dental team in a clinical operatory

03 / Maintenance

Care for reliable performance.

Recommended equipment care and preventive maintenance guidance for daily use.

AIRFLOW® Prophylaxis Master care:
Morning · Between patients · End of day

Dental team and SPMS representative together after equipment training

04 / Support

A team when you need it.

Help with troubleshooting, technical servicing coordination and ongoing after-sales assistance.

Support continues beyond installation.

Support by system

The right support follows the equipment into the workflow.

EMS AIRFLOW Prophylaxis Master with AIRFLOW and PIEZON handpieces

EMS / Guided Biofilm Therapy

AIRFLOW® Prophylaxis Master

Training, workflow and equipment care.

Support for the 8-step GBT workflow, clinical application and daily equipment care.

Support details
  • Equipment orientation and operation
  • Guided Biofilm Therapy education
  • Clinical workflow and application training
  • AIRFLOW®, PERIOFLOW®, and PIEZON® guidance
  • Daily equipment-care routines
  • Preventive maintenance and technical assistance
Explore EMS
MyRay Hyperion X9 Pro dental imaging system

MyRay / Digital imaging

MyRay Imaging Systems

Confident imaging, supported by SPMS.

Equipment, software and imaging workflow guidance for dependable day-to-day use.

Support details
  • Equipment orientation and operation
  • Imaging workflow training
  • User guidance for day-to-day use
  • Software and system familiarization where applicable
  • Equipment care and preventive maintenance
  • Technical assistance and service coordination
Explore MyRay

Keep your practice ready

Keep your equipment and your team ready.

Whether you need equipment training, operational guidance, preventive maintenance, or technical assistance, our team is ready to support your practice.

Request After-Sales Support